About after-sales and how to buy and logistics

After-sales market
First, add our customer service WhatsApp: +852 9350 2791
About after-sales service: All watches purchased from Biaotanfang will be tested and inspected before being sent out to ensure that the watch has no defects and will be packaged and sent out only after the travel time is stable. If you are not satisfied with the watch after signing, you can return or exchange it, but it must be sent out within 48 hours, and it cannot affect the secondary sale. The protective film on the watch cannot be torn off, and it cannot be returned or exchanged if it is torn off (don’t ask me why!) Because this is the rule of this industry. Therefore, the watch will be in the best condition when it is shipped, and try to ensure that the quality of the product received by each customer is not a problem! ). So after receiving the watch, don’t tear off the watch film first (remember!) First check that the watch is fine and suitable for you to wear. Then tear off the watch film and check whether there is a film on the dial. You can slowly turn the film, but don’t tear it off. If it is not suitable for the film on the dial, you can re-apply the film. Don’t tear off the film on the bottom cover of the watch, don’t tear off the film on the steel belt. If the watch is not suitable, you can contact Biaotan to provide you with return and exchange services!

Warranty: Three-year warranty. If there are any problems with the watch during the later use, you can contact the Watch Detective to provide you with warranty services. The general warranty is 10-15 days after returning to the factory, but in order to solve this time problem, the Watch Detective has set up its own maintenance department, which can shorten the maintenance time to about 7 days. However, if the watch involves the need to replace parts, it can only be returned to the factory for warranty during the return to the factory warranty period! The Watch Detective will follow up every day and arrange for repair immediately as long as it is repaired.